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Highfive Video Conferencing

Getting Started with Highfive

Highfive is a subscription video and phone conferencing service used by Northern Star Council. It requires no user accounts- just a web browser on a PC or Smartphone. It allows us as many simultaneous conferences as we need. Each conference can connect up to 50 locations and allows screen sharing so all users can see live meeting content.

NEW! Our subscription now includes call-in or call-me options for phone conference. All meetings will still be a web link and the phone number must be retrieved at the time of the meeting with this link.

Complete instructions are below, or use these quick links to jump right to the topic you want.

Quick Links

Volunteers: Connect

Employees: Get Started | Employees: Set up a meeting | Employees: Host a Meeting

Use the Conference Room TV and Camera

Everyone: Troubleshooting

Things to Know

  • The more you use it, the easier it becomes
  • The more you use, the better the value to the council
  • A web-camera isn’t required, but does enhance the meeting experience
  • In group meetings, remote users can mute their session to improve the audio experience (just unmute when you need to talk!)
  • Access to a call-in number is available. You must get the number at the time of the meeting as these numbers change. Location of the call-in number varies depending on if you are using Chrome or another browser. See below for more information.

Volunteers: Join a Meeting

Click the special meeting link provided by the host.
Links look like this: http://northernstarbsa-org.highfive.com/my-meeting-name

You don't need to create any accounts, but volunteers must use the full meeting link provided by the staff host.

  • Using Chrome Browser
    • There is NO App to Install- just follow the provided meeting link
    • A call-in number is available by clicking the link labeled [or join by phone...]
  • Using other browsers: Safari, Firefox, Internet Explorer
    • You will be prompted to install the Highfive App the first time- allow extra time for this.
    • On future calls the Highfive App will launch when you follow the meeting link
    • Do Not try to join a meeting by directly launching the Highfive App. You must use the provided full meeting link from a browser.
    • Once you have been let into the meeting you can get a phone call in number by clicking the 'invite' button.

Chrome Browser is recommended. Other browsers may take 5-10 minutes to download and install the app the first time. You can install the app soon as you have the link, no need to wait for the meeting start time. You won't need to create any accounts!

At Meeting Time you must use the special meeting link provided by the host- the app will launch and connect to the correct meeting.

Joining via Google Chrome

Joining with other browsers

DO NOT try to launch the app directly (launching the app is only used for Northern Star staff meeting hosts)

Your app screen should look similar to the following. If you are being prompted for an email address- you have used the wrong link! Only staff need enter an email address. Make sure you are using the meeting link provided by the host to connect!

Click to Enlarge- Your app screen should look like this- with your meeting name. If it is prompting for email, you are using an incorrect link or you tried to launch the app directly- use the special meeting link provided in the invitation.


Employees: SIGN IN and get started!

Volunteers/Guests must use the provided full meeting link. Volunteers/Guests will not be able to join by launching the app directly.
If you use Google Chrome there is NO App to install. Other browsers will require an additional download and install.
  • Go to http://northernstarbsa-org.highfive.com
    • Employees can use this link anytime. The first time you'll be prompted to sign in.
    • Volunteers must NOT use this link to connect! They must use the special meeting link you send in the invitation to connect!
  • Using Chrome Browser
    • There is NO App to Install: just sign-in with your FULL @northernstarbsa.org email address
    • You can choose to sign-in with your @northernstarbsa.org Google Account if offered (recommended) or Sign In with Work Email (you’ll be emailed a link)
    • You are now signed in!
  • Using other browsers: Safari, Firefox, Internet Explorer
    • You will be prompted to install the Highfive App the first time- allow extra time for this.
    • On future calls the Highfive App will launch.

Highfive!

Employees: Set up a Meeting!

  • Sign in to Northern Star Highfive at http://northernstarbsa-org.highfive.com
  • Click 'Create Meeting'
  • Name your meeting
    • Keep it short and save it somewhere useful- you need to remember it to connect later! (Store it in One Note or your Email Address Book!)
    • Feel free to just use your name!
    • You can reuse a meeting link whenever you want: it's always live and ready.
  • INVITE PARTICIPANTS
    • Copy the special meeting link into your appointment or an email Volunteers must use this special link to connect.
    • Tell your users
      • Use your computer- or smartphone- with a microphone and (optional, but preferred) a web camera
      • When it's time for the meeting- just follow the same link and the app will launch and connect (It's recommended to connect early just in case there are any issues)
      • Use the the help button in the app or this link for help: www.northernstarsba.org/highfive

Employees: Host Your Meeting

  • Use the link you created earlier to connect to your meeting.
  • You can use this link at anytime and as often as needed.
  • When each person joins the meeting: You will need to click ‘Allow’
  • That's it- you're meeting online!

Use the TV/Camera in the offices

Highfive!

Using the TV Devices

You can use a TV and wide-angle camera in either office to share your screen and/or host a meeting

You will need a PC or Smart Phone with the Highfive app present to operate the TV/Camera AND you will need to be signed in with you @northernstarbsa.org email address.

  • Plug the tv and highfive device in and turn them on
  • Open the Highfive App from your PC or Smart Phone
  • Select 'Video Call' or 'Share Screen'
  • Search for a TV- ‘Saint Paul’, ‘Golden Valley’, or ‘Base Camp’
    • Don't see the TV Listed? The device is either not on OR you aren't signed in with your @northernstarsbsa.org email address
    • You can always click ‘Move to TV’ on your Highfive App if you miss a step

    Troubleshooting & Getting Help

    Use the ‘Get Help’ button in the High Five App. We have paid for support too- use it!

    Connection Issues

    • We've had some issues with a few corporate networks not allowing the connection- users can also connect via their smartphone and cellular data network
    • If you are being prompted for an email address- You need to use the meeting link provided by your host in the invitation! (Only staff with @northernstarbsa.org accounts need to enter an email address to host meetings. Guests use the special link and will only be prompted to enter a name.)

    Audio issues

    • Start by turning down the volume of the TV or PC to reduce echo and cut-outs
    • A headset on PC users will also improve the audio
    • Have remote users mute themselves OR the meeting host can mute anyone
    • Check the audio settings: click the GEAR icon in the lower-left corner of the application

    Video issues

    • You don't NEED a camera, but it improves the experience
    • Make sure you are using the front-camera on your PC or Smartphone: click the GEAR icon in the lower-left corner of the application and switch the camera
  • The more you use it, the easier it becomes
  • The more you use, the better the value to the council
  • A web-camera isn’t required, but does enhance the meeting experience
  • In group meetings, remote users can mute their session to improve the audio experience (just unmute when you need to talk!)

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